T R I F O R C E   C O M P U T E R S

mode

Language Support

Layout

Cursor

Computer search icon Computer search icon
Get Started

Privacy Policy

Last updated: 18 May 2026

Triforce Computer Systems ("TCS", "we", "us", or "our"), headquartered in Abu Dhabi, United Arab Emirates, is committed to protecting the privacy and personal data of our customers, website visitors, and business contacts. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website at www.triforcecomputers.com or engaging our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact details — name, email address, phone number, WhatsApp number, and company name when you enquire or contact us.
  • Service details — information about the IT services or products you request (e.g. device type, issue description).
  • Communication data — messages, emails, and enquiry forms submitted through our website or WhatsApp.
  • Usage data — IP address, browser type, pages visited, and referral source via Google Analytics (anonymised where possible).
  • CCTV footage — if you visit our physical premises, CCTV cameras may record footage for security purposes.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request.
  • Process orders, service contracts, and Annual Maintenance Contracts (AMC).
  • Send service updates, quotes, and invoices relevant to your request.
  • Improve our website and service quality through anonymised analytics.
  • Comply with our legal obligations under UAE law.
  • Send occasional marketing communications about our services — you can opt out at any time.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity — to fulfil a service agreement or respond to a pre-contractual enquiry.
  • Legitimate interests — to improve our services and maintain security of our premises and systems.
  • Consent — where we send marketing communications (you may withdraw consent at any time).
  • Legal obligation — where required by UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection or other applicable law.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service partners — third-party vendors who assist us in delivering IT services (e.g. cloud providers, software vendors). These parties are bound by confidentiality agreements.
  • Legal authorities — if required by UAE law, court order, or to protect the safety of persons or property.
  • Business transfers — in the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by UAE law. Contact and service records are typically retained for up to 5 years following the conclusion of a service relationship. CCTV footage is retained for a maximum of 30 days unless required for an active investigation.

6. Cookies & Analytics

Our website uses cookies and Google Analytics to understand how visitors use the site. Analytics data is anonymised and aggregated. You can disable cookies in your browser settings at any time. The site also uses a live chat widget (Tawk.to) which may set its own cookies — please refer to Tawk.to's privacy policy for details.

7. Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention obligations).
  • Withdraw consent to marketing communications at any time.
  • Lodge a complaint with the UAE Data Office.

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. As an ISO 9001:2015 certified company, data security is an integral part of our quality management processes. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact: